401 lines
20 KiB
SQL
401 lines
20 KiB
SQL
--
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-- $Id$
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--
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-- Script containing customer specific db-configuration for BLOS.
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DEFINE thisfile = 'BLOS.SQL'
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DEFINE dbuser = '^BLOS'
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SET ECHO ON
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SET DEFINE ON
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COLUMN fcltlogfile NEW_VALUE fcltlogfile NOPRINT;
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WHENEVER SQLERROR EXIT;
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SELECT adm.scriptspoolfile('&dbuser', '&thisfile') AS fcltlogfile FROM DUAL;
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WHENEVER SQLERROR CONTINUE;
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SPOOL &fcltlogfile
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SET DEFINE OFF
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------ payload begin ------
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-- SVRZ#55239: Mail2Melding bij migratie Topdesk naar FACILITOR. Twee stromen:
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-- - HELPDESK -: Soortmelding 1691 (Hardware/Computer) onder Vakgroep 3038
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-- (Helpdesk I+A) onder Vakgroeptype 161!
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-- - CLIENTPORTAAL -: Soortmelding 1697 (Clientportaal) onder Vakgroep 3042
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-- (Servicedesk MijnCaress) onder Vakgroeptype 161!
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CREATE OR REPLACE PROCEDURE BLOS_processemail (
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pfrom IN VARCHAR2,
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pto IN VARCHAR2,
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psubject IN VARCHAR2,
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pbody IN VARCHAR2,
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psessionid IN VARCHAR2,
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pemailkey IN NUMBER)
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AS
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c_onbekend_key NUMBER (10) := 61; -- Melder onbekend
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v_errormsg VARCHAR2 (1000);
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oracle_err_num NUMBER;
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oracle_err_mes VARCHAR2 (200);
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v_exist_ticket VARCHAR2 (255) := '';
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v_perslid_key NUMBER (10);
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v_kostenplaats_key NUMBER (10);
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v_locatie_key NUMBER (10);
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v_discipline_key NUMBER (10);
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v_stdmelding_key NUMBER (10);
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v_melding_key NUMBER (10);
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v_folder_kkey NUMBER (10);
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v_count NUMBER (10);
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BEGIN
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CASE
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WHEN UPPER (pto) LIKE 'SERVICEDESK@%'
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THEN
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-- Bepaal de melder/noteur op basis van e-mail adres zoals in pfrom?
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v_errormsg := 'Fout bepalen melder ' || COALESCE (pfrom, '???');
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SELECT COUNT (*)
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INTO v_count
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FROM prs_v_aanwezigperslid
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WHERE UPPER (prs_perslid_email) LIKE UPPER (pfrom) || '%';
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IF v_count = 1
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THEN
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SELECT p.prs_perslid_key, a.prs_kostenplaats_key, MIN (wpg.alg_locatie_key)
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INTO v_perslid_key, v_kostenplaats_key, v_locatie_key
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FROM prs_v_aanwezigperslid p, prs_afdeling a,
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(SELECT pw.prs_perslid_key, pw.prs_werkplek_key
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FROM prs_perslidwerkplek pw
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WHERE NOT EXISTS
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(SELECT 1
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FROM prs_perslidwerkplek
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WHERE prs_perslid_key = pw.prs_perslid_key
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AND prs_perslidwerkplek_key > pw.prs_perslidwerkplek_key)) pw,
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prs_v_werkplekperslid_gegevens wpg
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WHERE p.prs_afdeling_key = a.prs_afdeling_key
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AND UPPER (p.prs_perslid_email) LIKE UPPER (pfrom) || '%'
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AND p.prs_perslid_key = pw.prs_perslid_key(+)
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AND pw.prs_werkplek_key = wpg.prs_werkplek_key(+)
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GROUP BY p.prs_perslid_key, a.prs_kostenplaats_key;
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ELSE -- Melder kan niet 1-duidig worden bepaald, dus Onbekend en 21= Iepenhoeve Hoofdkantoor!
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SELECT p.prs_perslid_key, a.prs_kostenplaats_key, 21
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INTO v_perslid_key, v_kostenplaats_key, v_locatie_key
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FROM prs_v_aanwezigperslid p, prs_afdeling a
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WHERE p.prs_afdeling_key = a.prs_afdeling_key
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AND p.prs_perslid_key = c_onbekend_key;
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END IF;
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/*
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v_errormsg := 'Fout bepalen bestaande melding';
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v_exist_ticket := psubject;
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IF REGEXP_INSTR (v_exist_ticket, '\d') > 0
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THEN
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v_exist_ticket := SUBSTR (v_exist_ticket, REGEXP_INSTR (v_exist_ticket, '\d')) || 'x'; -- Gedeelte vanaf eerste cijfer in v_exist_ticket plus 'x'!
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v_exist_ticket := SUBSTR (v_exist_ticket, 1, REGEXP_INSTR (v_exist_ticket, '\D') - 1); -- Gedeelte tot eerste niet-cijfer in v_exist_ticket!
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ELSE
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v_exist_ticket := 'x';
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END IF;
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SELECT COUNT (*)
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INTO v_count
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FROM mld_melding
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WHERE mld_melding_key = fac.safe_to_number (v_exist_ticket);
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-- Om te voorkomen dat huisnummers in het Onderwerp resulteren in het
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-- toevoegen van Notities, dit alleen doen voor nummers > 16000!
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IF v_count = 1 AND fac.safe_to_number (v_exist_ticket) > 16000
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THEN -- Notitie bij bestaande melding!
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SELECT mld_stdmelding_key, mld_melding_key
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INTO v_stdmelding_key, v_melding_key
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FROM mld_melding
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WHERE mld_melding_key = fac.safe_to_number (v_exist_ticket);
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v_errormsg := 'Fout toevoegen notitie';
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INSERT INTO mld_melding_note (mld_melding_key,
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prs_perslid_key,
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mld_melding_note_omschrijving,
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mld_melding_note_flag)
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VALUES (v_melding_key,
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v_perslid_key,
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pfrom || CHR (13) || CHR (10) || psubject || CHR (13) || CHR (10) || SUBSTR (pbody, 1, 2000),
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0);
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INSERT INTO fac_result (fac_result_sessionid, fac_result_naam, fac_result_waarde)
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VALUES (psessionid, 'maillog', 'Notitie onder exist-melding ' || v_melding_key);
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-- Vlaggetjes zetten zoals mld_edit_note.asp dat doet!
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IF fac.getsetting ('mld_melding_actiecode') = 1
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THEN
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UPDATE mld_melding
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SET mld_melding_actiecode = 1 + 128 -- BO + Attentie
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WHERE mld_melding_key = v_melding_key;
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END IF;
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ELSE -- Nieuwe melding!
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*/
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-- Bepaal de afgesproken soortmelding met key=1=Harware/Computer!
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v_errormsg := 'Fout bepalen soortmelding';
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SELECT mld_ins_discipline_key, mld_stdmelding_key
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INTO v_discipline_key, v_stdmelding_key
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FROM mld_stdmelding
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WHERE mld_stdmelding_key = 1;
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-- Suggested extensions:
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-- - Check for MLDUSE-write autorisations
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-- - Parse the subject to find the appropriate stdmelding, if uniquely possible
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-- - Append (as a note?) to an existing melding if #key is found in the subject
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v_errormsg := 'Fout toevoegen melding';
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INSERT INTO mld_melding (mld_melding_module,
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mld_meldbron_key,
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mld_alg_locatie_key,
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mld_alg_onroerendgoed_keys,
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mld_melding_datum,
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mld_melding_omschrijving,
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mld_stdmelding_key,
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mld_melding_t_uitvoertijd,
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prs_kostenplaats_key,
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prs_perslid_key,
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prs_perslid_key_voor,
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mld_melding_status,
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mld_melding_spoed,
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mld_melding_onderwerp,
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mld_melding_behandelaar2_key,
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mld_ins_discipline_key)
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VALUES ('MLD',
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4, -- email
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v_locatie_key,
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NULL, --v_onrgoed_keys,
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SYSDATE,
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pfrom || CHR (13) || CHR (10) || SUBSTR (pbody, 1, 2000),
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v_stdmelding_key,
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NULL,
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v_kostenplaats_key,
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v_perslid_key,
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v_perslid_key,
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NULL,
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3, -- prio normaal
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SUBSTR (psubject, 1, 80),
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NULL,
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NULL) -- BT Helpdesk I+A
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RETURNING mld_melding_key
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INTO v_melding_key;
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mld.setmeldingstatus (v_melding_key, 2, v_perslid_key);
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INSERT INTO fac_result (fac_result_sessionid, fac_result_naam, fac_result_waarde)
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VALUES (psessionid, 'maillog', 'Geregistreerd onder melding ' || v_melding_key);
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/*
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END IF;
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-- Find the lowest volgnummer of the Folder-flexfield.
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SELECT MIN (k1.mld_kenmerk_key)
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INTO v_folder_kkey
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FROM mld_stdmelding sm1, ins_tab_discipline td1, mld_kenmerk k1, mld_srtkenmerk sk1
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WHERE sm1.mld_stdmelding_key = v_stdmelding_key
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AND sm1.mld_ins_discipline_key = td1.ins_discipline_key
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AND k1.mld_kenmerk_verwijder IS NULL
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AND k1.mld_srtkenmerk_key = sk1.mld_srtkenmerk_key
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AND sk1.mld_srtkenmerk_kenmerktype = 'M'
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AND ((k1.mld_stdmelding_key = sm1.mld_stdmelding_key AND k1.mld_kenmerk_niveau = 'S')
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OR (k1.mld_stdmelding_key = td1.ins_discipline_key AND k1.mld_kenmerk_niveau = 'D')
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OR (k1.mld_stdmelding_key = td1.ins_srtdiscipline_key AND k1.mld_kenmerk_niveau = 'T'))
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AND NOT EXISTS
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(SELECT 1
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FROM mld_stdmelding sm2, ins_tab_discipline td2, mld_kenmerk k2, mld_srtkenmerk sk2
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WHERE sm2.mld_stdmelding_key = v_stdmelding_key
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AND sm2.mld_ins_discipline_key = td2.ins_discipline_key
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AND k2.mld_kenmerk_verwijder IS NULL
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AND k2.mld_srtkenmerk_key = sk2.mld_srtkenmerk_key
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AND sk2.mld_srtkenmerk_kenmerktype = 'M'
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AND ((k2.mld_stdmelding_key = sm2.mld_stdmelding_key AND k2.mld_kenmerk_niveau = 'S')
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OR (k2.mld_stdmelding_key = td2.ins_discipline_key AND k2.mld_kenmerk_niveau = 'D')
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OR (k2.mld_stdmelding_key = td2.ins_srtdiscipline_key AND k2.mld_kenmerk_niveau = 'T'))
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AND k2.mld_kenmerk_volgnummer < k1.mld_kenmerk_volgnummer);
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IF v_folder_kkey IS NOT NULL
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THEN
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INSERT INTO fac_result (fac_result_sessionid, fac_result_naam, fac_result_waarde)
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VALUES (psessionid, 'kenmerkpath', 'MLD\M' || TO_CHAR (TRUNC (v_melding_key / 1000), 'FM0000') || '___\M' || v_melding_key || '\' || v_folder_kkey || '\');
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END IF;
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-- Handle workflow actions for completion (in case of new melding).
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IF v_count = 0
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THEN
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MLD.mld_nextworkflowstep (v_melding_key, -1); -- -1=Initial
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END IF;
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*/
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/*
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WHEN UPPER (pto) LIKE 'CLIENTPORTAAL@%'
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THEN
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-- Melder/noteur per definitie Onbekend en 61=Servicecentrum!
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v_errormsg := 'Fout bepalen melder ' || COALESCE (pfrom, '???');
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SELECT p.prs_perslid_key, a.prs_kostenplaats_key, 61
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INTO v_perslid_key, v_kostenplaats_key, v_locatie_key
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FROM prs_v_aanwezigperslid p, prs_afdeling a
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WHERE p.prs_afdeling_key = a.prs_afdeling_key
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AND p.prs_perslid_key = c_onbekend_key;
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v_errormsg := 'Fout bepalen bestaande melding';
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v_exist_ticket := psubject;
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IF REGEXP_INSTR (v_exist_ticket, '\d') > 0
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THEN
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v_exist_ticket := SUBSTR (v_exist_ticket, REGEXP_INSTR (v_exist_ticket, '\d')) || 'x'; -- Gedeelte vanaf eerste cijfer in v_exist_ticket plus 'x'!
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v_exist_ticket := SUBSTR (v_exist_ticket, 1, REGEXP_INSTR (v_exist_ticket, '\D') - 1); -- Gedeelte tot eerste niet-cijfer in v_exist_ticket!
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ELSE
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v_exist_ticket := 'x';
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END IF;
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SELECT COUNT (*)
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INTO v_count
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FROM mld_melding
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WHERE mld_melding_key = fac.safe_to_number (v_exist_ticket);
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-- Om te voorkomen dat huisnummers in het Onderwerp resulteren in het
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-- toevoegen van Notities, dit alleen doen voor nummers > 16000!
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IF v_count = 1 AND fac.safe_to_number (v_exist_ticket) > 16000
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THEN -- Notitie bij bestaande melding!
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SELECT mld_stdmelding_key, mld_melding_key
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INTO v_stdmelding_key, v_melding_key
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FROM mld_melding
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WHERE mld_melding_key = fac.safe_to_number (v_exist_ticket);
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v_errormsg := 'Fout toevoegen notitie';
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INSERT INTO mld_melding_note (mld_melding_key,
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prs_perslid_key,
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mld_melding_note_omschrijving,
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mld_melding_note_flag)
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VALUES (v_melding_key,
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v_perslid_key,
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pfrom || CHR (13) || CHR (10) || psubject || CHR (13) || CHR (10) || SUBSTR (pbody, 1, 2000),
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0);
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INSERT INTO fac_result (fac_result_sessionid, fac_result_naam, fac_result_waarde)
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VALUES (psessionid, 'maillog', 'Notitie onder exist-melding ' || v_melding_key);
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-- Vlaggetjes zetten zoals mld_edit_note.asp dat doet!
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IF fac.getsetting ('mld_melding_actiecode') = 1
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THEN
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UPDATE mld_melding
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SET mld_melding_actiecode = 1 + 128 -- BO + Attentie
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WHERE mld_melding_key = v_melding_key;
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END IF;
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ELSE -- Nieuwe melding!
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-- Bepaal de afgesproken soortmelding met key=1697=Clientportaal!
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v_errormsg := 'Fout bepalen soortmelding';
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SELECT mld_ins_discipline_key, mld_stdmelding_key
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INTO v_discipline_key, v_stdmelding_key
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FROM mld_stdmelding
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WHERE mld_stdmelding_key = 1697;
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-- Suggested extensions:
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-- - Check for MLDUSE-write autorisations
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-- - Parse the subject to find the appropriate stdmelding, if uniquely possible
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-- - Append (as a note?) to an existing melding if #key is found in the subject
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v_errormsg := 'Fout toevoegen melding';
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INSERT INTO mld_melding (mld_melding_module,
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mld_meldbron_key,
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mld_alg_locatie_key,
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mld_alg_onroerendgoed_keys,
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mld_melding_datum,
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mld_melding_omschrijving,
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mld_stdmelding_key,
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mld_melding_t_uitvoertijd,
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prs_kostenplaats_key,
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prs_perslid_key,
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prs_perslid_key_voor,
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mld_melding_status,
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mld_melding_spoed,
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mld_melding_onderwerp,
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mld_melding_behandelaar2_key,
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mld_ins_discipline_key)
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VALUES ('MLD',
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4, -- email
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v_locatie_key,
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NULL, --v_onrgoed_keys,
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SYSDATE,
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pfrom || CHR (13) || CHR (10) || SUBSTR (pbody, 1, 2000),
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v_stdmelding_key,
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NULL,
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v_kostenplaats_key,
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v_perslid_key,
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v_perslid_key,
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NULL,
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3, -- prio normaal
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SUBSTR (psubject, 1, 80),
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NULL,
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3061) -- BT Medewerkers Cli<6C>ntportaal
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RETURNING mld_melding_key
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INTO v_melding_key;
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v_errormsg := 'Fout toevoegen Emailadres';
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INSERT INTO mld_kenmerkmelding (mld_melding_key,
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mld_kenmerk_key,
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mld_kenmerkmelding_waarde)
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VALUES (v_melding_key,
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1101, -- Emailadres
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SUBSTR (pfrom, 1, 50));
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mld.setmeldingstatus (v_melding_key, 2, v_perslid_key);
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INSERT INTO fac_result (fac_result_sessionid, fac_result_naam, fac_result_waarde)
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VALUES (psessionid, 'maillog', 'Geregistreerd onder melding ' || v_melding_key);
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END IF;
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-- Find the lowest volgnummer of the Folder-flexfield.
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SELECT MIN (k1.mld_kenmerk_key)
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INTO v_folder_kkey
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FROM mld_stdmelding sm1, ins_tab_discipline td1, mld_kenmerk k1, mld_srtkenmerk sk1
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WHERE sm1.mld_stdmelding_key = v_stdmelding_key
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AND sm1.mld_ins_discipline_key = td1.ins_discipline_key
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AND k1.mld_kenmerk_verwijder IS NULL
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AND k1.mld_srtkenmerk_key = sk1.mld_srtkenmerk_key
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AND sk1.mld_srtkenmerk_kenmerktype = 'M'
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AND ((k1.mld_stdmelding_key = sm1.mld_stdmelding_key AND k1.mld_kenmerk_niveau = 'S')
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OR (k1.mld_stdmelding_key = td1.ins_discipline_key AND k1.mld_kenmerk_niveau = 'D')
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OR (k1.mld_stdmelding_key = td1.ins_srtdiscipline_key AND k1.mld_kenmerk_niveau = 'T'))
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AND NOT EXISTS
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(SELECT 1
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FROM mld_stdmelding sm2, ins_tab_discipline td2, mld_kenmerk k2, mld_srtkenmerk sk2
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WHERE sm2.mld_stdmelding_key = v_stdmelding_key
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AND sm2.mld_ins_discipline_key = td2.ins_discipline_key
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AND k2.mld_kenmerk_verwijder IS NULL
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AND k2.mld_srtkenmerk_key = sk2.mld_srtkenmerk_key
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AND sk2.mld_srtkenmerk_kenmerktype = 'M'
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AND ((k2.mld_stdmelding_key = sm2.mld_stdmelding_key AND k2.mld_kenmerk_niveau = 'S')
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OR (k2.mld_stdmelding_key = td2.ins_discipline_key AND k2.mld_kenmerk_niveau = 'D')
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OR (k2.mld_stdmelding_key = td2.ins_srtdiscipline_key AND k2.mld_kenmerk_niveau = 'T'))
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AND k2.mld_kenmerk_volgnummer < k1.mld_kenmerk_volgnummer);
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IF v_folder_kkey IS NOT NULL
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THEN
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INSERT INTO fac_result (fac_result_sessionid, fac_result_naam, fac_result_waarde)
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VALUES (psessionid, 'kenmerkpath', 'MLD\M' || TO_CHAR (TRUNC (v_melding_key / 1000), 'FM0000') || '___\M' || v_melding_key || '\' || v_folder_kkey || '\');
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END IF;
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-- Handle workflow actions for completion (in case of new melding).
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IF v_count = 0
|
||
THEN
|
||
MLD.mld_nextworkflowstep (v_melding_key, -1); -- -1=Initial
|
||
END IF;
|
||
*/
|
||
ELSE
|
||
INSERT INTO fac_result (fac_result_sessionid, fac_result_naam, fac_result_waarde)
|
||
VALUES (psessionid, 'errormsg', 'Ontvanger ongeldig - Neem contact op met uw systeembeheerder ');
|
||
END CASE;
|
||
EXCEPTION
|
||
WHEN OTHERS
|
||
THEN
|
||
oracle_err_num := SQLCODE;
|
||
oracle_err_mes := SUBSTR (SQLERRM, 1, 200);
|
||
v_errormsg := v_errormsg || ' ORACLE (error ' || oracle_err_num || '/' || oracle_err_mes || ')';
|
||
fac.writelog ('PROCESSEMAIL', 'E', 'BLOS_processemail afgebroken!', '[' || pfrom || '] ' || v_errormsg);
|
||
INSERT INTO fac_result (fac_result_sessionid, fac_result_naam, fac_result_waarde)
|
||
VALUES (psessionid, 'errormsg', 'Database fout - Neem contact op met uw systeembeheerder ');
|
||
COMMIT;
|
||
END;
|
||
/
|
||
|
||
|
||
------ payload end ------
|
||
|
||
SET DEFINE OFF
|
||
BEGIN adm.systrackscriptId ('$Id$', 0); END;
|
||
/
|
||
|
||
COMMIT;
|
||
SET ECHO OFF
|
||
SPOOL OFF
|
||
SET DEFINE ON
|
||
PROMPT Logfile of this upgrade is: &fcltlogfile
|