diff --git a/APPL/QVW/qv_ticket.inc b/APPL/QVW/qv_ticket.inc
index 78b2f2f2b0..8238b1ac31 100644
--- a/APPL/QVW/qv_ticket.inc
+++ b/APPL/QVW/qv_ticket.inc
@@ -99,8 +99,8 @@ function get_qv_ticket(qvRoot, qvauth)
     if  (ticketResponse)
     {
         var retv = ticketResponse.getElementsByTagName('_retval_');
-        if (retv.length)
-            ticket_code = ticketResponse.getElementsByTagName('_retval_')[0].firstChild.text;
+        if (retv.length && retv[0].firstChild)
+            ticket_code = retv[0].firstChild.text;
     }
     if (!ticket_code)
     {