538 lines
26 KiB
Plaintext
538 lines
26 KiB
Plaintext
<%@ language = "JavaScript" %>
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<% /*
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$Revision$
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$Id$
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File: topdesk.asp
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Description: Conversie van xml naar json voor TOPdesk koppeling
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Parameters:
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Context:
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Notes: Informatie m.b.t. Topdesk API : https://developers.topdesk.com/
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*/
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DOCTYPE_Disable = true;
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ANONYMOUS_Allowed = 1;
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%>
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<!-- #include file="../Shared/common.inc" -->
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<!-- #include file="../Shared/save2db.inc" -->
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<!-- #include file="../Shared/xml_converter.inc" -->
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<%
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var ll = getQParamInt("logging", 0);
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if (ll > 0)
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__Logging = ll; // Voor de rest van dit bestand
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function connectTopdesk(methode, actie, params)
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{
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var topdesk_aut = params.info.api_key;
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var topdesk_baseurl = params.info.base_url;
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var topdesk_url = "";
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var missing_id = false;
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var contenttype = "application/json";
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var topdesk_conn= { aut: params.info.api_key
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, baseurl: params.info.base_url
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, url: ""
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, contenttype: "application/json"
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, methode: methode
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, actie: actie
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};
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switch (actie) // Gebruik hier de parameter uit de aanroep. Topdesk_conn.actie wordt gewijzigd in attachment-POST door incident-POST en change-POST als params.info.boundary bestaat.
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{
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case "incident": topdesk_url = "/tas/api/incidents";
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switch (methode)
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{
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case "POST": if (params.info.boundary) // Dus voor attachment.
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{
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missing_id = (params.info.get_id ? false : true);
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topdesk_conn.url = topdesk_url + "/id/" + params.info.get_id + "/attachments";
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topdesk_conn.methode = "POST";
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topdesk_conn.actie = "attachment";
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topdesk_conn.contenttype = "multipart/form-data;boundary=" + params.info.boundary;
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}
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else
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{
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topdesk_conn.url = topdesk_url;
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}
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break;
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case "PUT":
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case "PATCH": if (params.info.get_id) topdesk_conn.url = topdesk_url + "/id/" + params.info.get_id;
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if (params.info.get_number) topdesk_conn.url = topdesk_url + "/number/" + params.info.get_number;
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break;
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case "GET": topdesk_conn.url = topdesk_url + ( params.inc_id
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? "/id/" + params.info.get_id
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: (params.start ? "?start="+params.start : "") // start is offset vanaf welk recordnr de volgende 10 records worden getoond.
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);
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break;
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default: topdesk_conn.methode = "";
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}
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break;
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case "call_types": topdesk_conn.url = "/tas/api/incidents/call_types";
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break;
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case "categories": topdesk_conn.url = "/tas/api/incidents/categories";
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break;
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case "subcategories": topdesk_conn.url = "/tas/api/incidents/subcategories";
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break;
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case "person": topdesk_url = "/tas/api/persons?query=";
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switch (methode)
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{
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case "GET": topdesk_conn.url = topdesk_url + ((params.lookup && params.lookup.qparams) ? params.lookup.qparams : "");
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break;
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default: topdesk_conn.methode = "";
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}
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break;
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case "change": topdesk_url = "/tas/api/operatorChanges";
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switch (methode)
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{
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case "POST": if (params.info.boundary) // Dus voor attachment.
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{
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missing_id = (params.info.get_id ? false : true);
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topdesk_conn.url = topdesk_url + "/" + params.info.get_id + "/attachments";
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topdesk_conn.methode = "POST";
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topdesk_conn.actie = "attachment";
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topdesk_conn.contenttype = "multipart/form-data;boundary=" + params.info.boundary;
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}
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else
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{
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topdesk_conn.url = topdesk_url;
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}
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break;
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case "PATCH": missing_id = (params.info.get_id ? false : true);
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topdesk_conn.url = topdesk_url + "/" + params.info.get_id;
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topdesk_conn.contenttype = "application/json-patch+json";
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break;
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case "GET": topdesk_conn.url = topdesk_url + (params.info.get_id ? "/" + params.info.get_id : "");
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break;
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default: topdesk_conn.methode = "";
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}
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break;
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}
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if (missing_id)
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{
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__Logging = 3;
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__Log(params.info);
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__Log("connection:");
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__Log(topdesk_conn);
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}
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topdesk_url = topdesk_conn.baseurl + topdesk_conn.url;
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__Log("URL to TOPdesk: " + topdesk_url);
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__Log("body data");
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__Log(params.data);
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var errmsg = "";
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var status = -1;
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var data = {};
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if (topdesk_conn.methode != "" && !missing_id)
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{
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try
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{
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var http_request = Server.CreateObject("WinHTTP.WinHTTPRequest.5.1");
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http_request.open(topdesk_conn.methode, topdesk_url, false); // Synchroon
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if (topdesk_conn.methode == "POST")
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{
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if (topdesk_conn.actie == "incident")
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{
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var body_data = params.data;
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http_request.setRequestHeader("Authorization", topdesk_aut);
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http_request.setRequestHeader("Accept", "application/json");
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http_request.setRequestHeader("Content-Type", topdesk_conn.contenttype);
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http_request.send(JSON.stringify(body_data));
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}
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else if (topdesk_conn.actie == "change")
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{
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var body_data = params.data;
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http_request.setRequestHeader("Authorization", topdesk_aut);
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http_request.setRequestHeader("Accept", "application/json");
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http_request.setRequestHeader("Content-Type", topdesk_conn.contenttype);
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http_request.send(JSON.stringify(body_data));
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}
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else if (topdesk_conn.actie == "attachment")
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{
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http_request.setRequestHeader("Authorization", topdesk_aut);
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http_request.setRequestHeader("Content-Type", topdesk_conn.contenttype);
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http_request.setRequestHeader("Accept","application/json");
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http_request.setRequestHeader("Content-Transfer-Encoding", "base64");
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http_request.Send(params.data);
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}
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}
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else if (topdesk_conn.methode == "PATCH")
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{
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var body_data = (topdesk_conn.actie == "change"? [params.data] : params.data);
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http_request.setRequestHeader("Authorization", topdesk_aut);
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http_request.setRequestHeader("Accept", "application/json");
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http_request.setRequestHeader("Content-Type", topdesk_conn.contenttype);
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http_request.send(JSON.stringify(body_data));
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}
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else if (methode == "GET")
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{
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http_request.setRequestHeader("Authorization", topdesk_aut);
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http_request.setRequestHeader("Accept", "application/json");
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http_request.send();
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}
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//
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status = http_request.status;
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var status_ok = "200,201,204,206";
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if (status_ok.indexOf(status) == -1)
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{
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errmsg = "TOPdesk error. Status: " + http_request.status;
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}
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else
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{
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if (http_request.responseText)
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{
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data = JSON.parse( http_request.responseText);
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}
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else
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data = {};
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}
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}
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catch (e)
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{
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errmsg = "TOPdesk connection error: " + e.description;
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}
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}
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else
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{
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errmsg = (missing_id ? "unknown id in " : "No method found for executing ") + topdesk_url;
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}
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var connect_result = { status: status
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, message: errmsg
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, data: data
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};
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if (missing_id)
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{
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__Log(connect_result);
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}
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return connect_result;
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}
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function load_headerdata()
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{
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// Lees de xml-data uit de html-header.
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var xmlReq = Server.CreateObject("MSXML2.DOMDocument.6.0");
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xmlReq.load(Request);
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// Converteer de xml naar json-dataobject.
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var objreq = xmlToJson(xmlReq);
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return objreq.facilitor;
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}
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function getTypeOf(value)
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{
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if (typeof value === "string" || value instanceof String) return "isString";
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if (typeof value === "number" && isFinite(value)) return "isNumber";
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if (typeof value === "boolean") return "isBoolean";
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if (typeof value === "symbol") return "isSymbol";
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if (typeof value === "undefined") return "isUndefined";
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if (typeof value === "function") return "isFunction";
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if (value === null) return "isNull";
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if (value && typeof value === "object" && value.constructor === Array) return "isArray";
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if (value && typeof value === "object" && value.constructor === Object) return "isObject";
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if (value && typeof value === "object" && value.constructor === RegExp) return "isRegExp";
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if (value instanceof Error && typeof value.message !== "undefined") return "isError";
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if (value instanceof Date) return "isData";
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return "isUnknown";
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}
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function resolve_obj(methode, src, path, value)
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{
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//__Log("resolve_obj " + path);
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var methode = (methode == "PATCH" ? "PATCH" : "GET");
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var result = src;
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var found = true;
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var path_arr = path.split(".");
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var last_index = path_arr.length;
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for (var i = 0; i < last_index; i++)
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{
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var indx = -1;
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var node = path_arr[i];
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if (node.indexOf("[") > 0)
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{
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node = path_arr[i].split("[")[0];
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indx = path_arr[i].split("[")[1].replace("[","").replace("]","");
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}
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var t = getTypeOf(result[node]);
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//__Log("__> " + node + ": "+ t + (indx != -1 ? " ["+indx+"]" : ""));
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switch (t)
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{
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case "isObject":
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case "isString": if (methode == "PATCH" && (i == last_index-1))
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result[node] = value;
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else
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result = result[node];
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break;
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case "isArray": if (result[node].length && indx >= 0 && indx < result[node].length)
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{
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if (methode == "PATCH" && (i == last_index-1))
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result[node][indx] = value;
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else
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result = result[node][indx];
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}
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else
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{
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found = false;
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}
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break;
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default: found = false;
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}
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if (!found)
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break;
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}
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//
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__Log(path + (found?"":" not") + " resolved with methode " + methode);
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__Log(result);
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//
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return ((found && methode == "GET") ? result : null);
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}
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function replaceLookups(p_obj_topdesk)
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{
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if (p_obj_topdesk.info.methode == "POST" || p_obj_topdesk.info.methode == "GET")
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{
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// Haal eerst de foreign-keys op de je nodig hebt in het data-object.
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var lookup_list = p_obj_topdesk.info.lookup_list;
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// Als er maar 1 lookup gedefinieerd is zal deze als een object in lookup_list staan.
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// Dit moet echter ook in een array staan, net zoals gebeurd als er meer dan 1 lookup gedefinieerd is.
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if (getTypeOf(lookup_list.lookup) != "isArray")
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{
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if (!lookup_list.lookup)
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{
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lookup_list.lookup = [];
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}
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else
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{
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var obj_lookup = lookup_list.lookup;
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delete lookup_list.lookup;
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lookup_list.lookup = [obj_lookup];
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}
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}
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for (var i = 0; i < lookup_list.lookup.length; i++)
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{
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var z_info = lookup_list.lookup[i];
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__Log(z_info); // Wat zoek ik waar op en waar zet ik het resultaat weer neer.
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p_obj_topdesk.lookup = lookup_list.lookup[i]; // Maak een nieuwe node lookup aan met de parameters voor het opzoeken.
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// doe een connectTopdesk met een aanvraag voor gegevens (lookup is altijd GET!)
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var z_result = connectTopdesk("GET", z_info.actie, p_obj_topdesk);
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__Log(z_result);
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if (z_result.message == "" && z_result.data.length == 1)
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{
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// voeg het resultaat toe op de aangewezen plek in p_obj_topdesk
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__Log("Resultaat lookup van " + z_info.actie);
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var z_waarde = resolve_obj("GET", z_result, z_info.src);
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resolve_obj("PATCH", p_obj_topdesk, z_info.dest, z_waarde);
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}
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else
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{
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if (z_result.status == -1)
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__Log(z_result.message);
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else
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__Log("Lookup heeft geen of meer dan 1 records gevonden");
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}
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delete p_obj_topdesk.lookup; // Node met parameters voor lookup weer verwijderen.
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}
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}
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}
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function streamdata(params, filedata)
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{
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var oStream = new ActiveXObject("ADODB.Stream");
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oStream.charset = "utf-8";
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oStream.Open();
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oStream.Type = 2; // adTypeText
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oStream.LineSeparator = -1;
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// Elke regel van WriteText wordt met CrLf afgesloten. Zet deze niet in de string want dan worden ze als lettertekens beschouwd.
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oStream.WriteText("", 1);
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oStream.WriteText("--" + params.info.boundary, 1);
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oStream.WriteText('Content-Disposition: form-data; name="file"; filename="' + params.info.filename + '"', 1); // LET OP: file en bestandsnaam MOETEN tussen dubbele quotes staan!
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oStream.WriteText("Content-Type: application/plain; charset=utf-8", 1);
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oStream.WriteText("Content-Transfer-Encoding: base64", 1);
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oStream.WriteText("", 1);
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oStream.WriteText(filedata, 1);
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oStream.WriteText("--" + params.info.boundary + "--", 1);
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oStream.Position = 0;
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//
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return oStream;
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}
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// *************************************************************************
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function addAttachments(p_obj_topdesk, p_topdesk_result)
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{
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attach_result = [];
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if ((p_obj_topdesk.info.methode == "POST" || p_obj_topdesk.info.methode == "PATCH") && (p_obj_topdesk.info.actie == "change" || p_obj_topdesk.info.actie == "incident"))
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{
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var t = (p_obj_topdesk.bijlagen ? getTypeOf(p_obj_topdesk.bijlagen.bijlage) : "isUnknown");
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switch (t)
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{
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case "isUndefined": var bijlagen = []; break; // geen bijlagen
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case "isObject": var bijlagen = [p_obj_topdesk.bijlagen.bijlage]; break; // 1 bijlage
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case "isArray": var bijlagen = p_obj_topdesk.bijlagen.bijlage; break; // 2 of meer bijlagen
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default: var bijlagen = [];
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}
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for (var i=0; i < bijlagen.length; i++)
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{
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var bijlage = bijlagen[i];
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var new_topdesk = { info: p_obj_topdesk.info };
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new_topdesk.info.get_id = p_topdesk_result.data.id;
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new_topdesk.info.boundary = "eWmWdiyWZVsqRAlEjgwicQsLnvXBJAVw"; // random genoeg, als het maar niet voorkomt in de data
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new_topdesk.info.filename = bijlage.name;
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new_topdesk.info.filesize = bijlage.size;
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//
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new_topdesk.data = streamdata(new_topdesk, bijlage.attachment);
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var result = connectTopdesk("POST", p_obj_topdesk.info.actie, new_topdesk);
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//
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result.fclt_msg = ( (result.status == 200 || result.status == 201)
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? "Attachment " + result.data.fileName + " ("+ result.data.size +") toegevoegd"
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: "Attachment " + bijlage.name + " kon niet worden toegevoegd"
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);
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attach_result.push(result);
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}
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}
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return attach_result;
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}
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function update_mld(methode, actie, melding, params)
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{
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mld_key = melding.mld_melding_key || -1;
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if (params.ticket)
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{
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var opm = (methode == "POST" ? "Creating " : "Updating ") + actie + " Topdesk. Status: " + params.ticket.status + (params.ticket.message.length != 0?" Message: " + params.ticket.message:"");
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shared.trackaction("#MLDTRK", mld_key, opm);
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}
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if (params.attach.length)
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{
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for (i=0; i< params.attach.length; i++)
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{
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var opm = "Uploading attachment to Topdesk. "
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+ ( params.ticket.message.length != 0
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? " Message: " + params.ticket.message
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+ ( params.attach && params.attach.fclt_msg && params.attach.fclt_msg.length != 0
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? "\nFoutmelding: " + params.attach.fclt_msg
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: ""
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)
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: "Status: " + params.attach[i].status
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);
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shared.trackaction("#MLDTRK", mld_key, opm);
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}
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}
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}
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function update_mldopdr(methode, actie, melding, params)
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{
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var opdr_key = melding.opdracht.mld_opdr_key || -1;
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if (params.ticket)
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{
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if (params.ticket.status >= 200 && params.ticket.status < 300)
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{
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var sql = "";
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if (methode == "POST" && (actie == "incident" || actie == "change"))
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{
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var v_omschr = "\nTOPdesk nr: " + params.ticket.data.number;
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var v_id = "Melding naar TOPdesk doorgestuurd. id: " + params.ticket.data.id;
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sql = "UPDATE mld_opdr"
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+ " SET mld_opdr_externnr = " + safe.quoted_sql(params.ticket.data.id)
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+ " , mld_opdr_omschrijving = SUBSTR( mld_opdr_omschrijving"
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+ " , GREATEST(LENGTH(mld_opdr_omschrijving)+LENGTH(" + safe.quoted_sql(v_omschr) + ")-3999, 1)"
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+ " ) || " + safe.quoted_sql(v_omschr)
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+ " WHERE mld_opdr_key = " + opdr_key;
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}
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if (sql)
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Oracle.Execute(sql);
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//shared.trackaction("#MLDDOO", opdr_key, v_id);
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}
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var opm = (methode == "POST" ? "Creating " : "Updating ") + actie + " Topdesk. Status: " + params.ticket.status;
|
|
shared.trackaction("#MLDDOO", opdr_key, opm);
|
|
}
|
|
|
|
if (params.attach.length)
|
|
{
|
|
for (i=0; i< params.attach.length; i++)
|
|
{
|
|
if (params.attach[i].status >= 200 && params.attach[i].status < 300)
|
|
{
|
|
attachment = params.attach[i];
|
|
//var opm = "\nAttachment " + attachment.data.fileName + " ("+ attachment.data.size +") toegevoegd met id=" + attachment.data.id;
|
|
//if (methode == "POST" && (actie == "incident" || actie == "change"))
|
|
//{
|
|
// shared.trackaction("#MLDDOO", melding.opdracht.mld_opdr_key, "Attachment naar Topdesk geupload");
|
|
//}
|
|
}
|
|
var opm = "Uploading attachment to Topdesk. Status: " + params.attach[i].status;
|
|
//shared.trackaction("ORDTRK", melding.opdracht.mld_opdr_key, opm);
|
|
}
|
|
}
|
|
}
|
|
|
|
// *************************************************************************
|
|
__Log("*> TOPdesk.api");
|
|
var facilitor = load_headerdata();
|
|
|
|
if (facilitor && facilitor.topdesk)
|
|
{
|
|
var obj_topdesk = facilitor.topdesk || {};
|
|
//
|
|
// Zoek eerst de benodigde id's op
|
|
replaceLookups(obj_topdesk);
|
|
//
|
|
// Toevoegen van incident of change
|
|
|
|
// Deze log staat als commentaar omdat in deze JSON ook de base64 coded bijlage zit. Dat levert te veel logging op.
|
|
//__Log(obj_topdesk);
|
|
// We gaan alleen een bericht versturen als we een geldige methode hebben. We gebruiken de methode NONE om
|
|
// aan te geven dat dit bericht niet verstuurd hoeft te worden. Dit is de mogelijkheid om
|
|
// in de stylesheet aan te geven dat je geen bericht wilt versturen op deze notificatie.
|
|
if (obj_topdesk.info.methode != 'NONE')
|
|
{
|
|
var topdesk_result = connectTopdesk(obj_topdesk.info.methode, obj_topdesk.info.actie, obj_topdesk);
|
|
__Log(topdesk_result);
|
|
if (topdesk_result.status != -1)
|
|
{ // Nu kunnen de bijlagen verstuurd worden.
|
|
var attach_result = addAttachments(obj_topdesk, topdesk_result);
|
|
|
|
var result = { ticket: topdesk_result
|
|
, attach: attach_result
|
|
};
|
|
|
|
if (facilitor.melding.opdracht)
|
|
{
|
|
update_mldopdr(obj_topdesk.info.methode, obj_topdesk.info.actie, facilitor.melding, result)
|
|
}
|
|
else if (facilitor.melding)
|
|
{
|
|
update_mld(obj_topdesk.info.methode, obj_topdesk.info.actie, facilitor.melding, result)
|
|
}
|
|
else
|
|
{
|
|
var result = { ticket: { status: 600, message: "Onbekende melding" } };
|
|
__DoLog(facilitor);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
var result = { ticket: { status: 400, message: topdesk_result.message } };
|
|
__DoLog(safe.html(result.ticket.message), "ff0000");
|
|
}
|
|
}
|
|
else
|
|
{
|
|
var result = { ticket: { status: 200, message: "er hoeft geen bericht verstuurd te worden" } };
|
|
}
|
|
//
|
|
}
|
|
else
|
|
{
|
|
var result = { ticket: { status: 600, message: "geen topdesk data aaanwezig" } };
|
|
__DoLog(safe.html(result.ticket.message), "ff0000");
|
|
}
|
|
__Log(result);
|
|
__Log("*< TOPdesk.api");
|
|
Response.Write(JSON.stringify(result));
|
|
//Response.End;
|
|
%>
|
|
<% ASPPAGE_END(); %>
|