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STAM#50268 Koppeling met Topdesk (JSON connector)

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svn path=/Website/branches/v2019.1/; revision=42234
This commit is contained in:
Erik Groener
2019-04-25 07:05:59 +00:00
parent 512bea1495
commit 729788e88c
2 changed files with 99 additions and 31 deletions
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34
APPL/EXP/topdesk.asp
View File

@@ -19,36 +19,6 @@ ANONYMOUS_Allowed = 1;
<!-- #include file="../Shared/save2db.inc" -->
<!-- #include file="../Shared/xml_converter.inc" -->
<%
// actie method url header send response_status response_text
//
// ophalen incidenten GET /tas/api/incidents Authorization=topdesk_aut - 206 Partial Content array met eerste 10 objecten
// Accept=application/json 204 No Content
//
// ophalen 1 incident GET /tas/api/incidents/number/SI 1903 02457 Authorization=topdesk_aut - 200 OK object
// Accept=application/json
//
// wijzigen incident PUT /tas/api/incidents/number/SI 1903 02457 Authorization=topdesk_aut zie A 200 OK object
// Accept=application/json
// Content-Type=application/json
//
// toevoegen incident POST /tas/api/incidents Authorization=topdesk_aut zie B 201 Created object met alle velden
// Accept=application/json
// Content-Type=application/json
//
// opvragen lijst GET /tas/api/incidents/call_types Authorization, Accept - 200 OK array met call_type objecten
// opvragen lijst GET /tas/api/incidents/categories Authorization, Accept - 200 OK array met category objecten
// opvragen lijst GET /tas/api/incidents/subcategories Authorization, Accept - 200 OK array met subcategory objecten
//
// A: {"externalNumber": "FAC_UWVA_0001"}
//
// B: { "briefDescription": "melding van Facilitor"
// , "request": "Ik wil een melding doen"
// , "callType": {"id" : "3b4e1c80-be3b-5b35-b6f2-5330a9acdb64"} | {"name": "Incident"}
// , "category" : {"id" : "4ae0eeee-88ce-4ae4-bd3e-e0cd8db4b3a8"} | {"name": "Systems & Storage"}
// , "subcategory": {"id" : "cda26297-78e2-4e58-a71e-9a519878900a"} | {"name": "Operating systems Windows"}
// , "caller": { "dynamicName" : "FACILITOR-API" }
// }
//
var ll = getQParamInt("logging", 0);
if (ll > 1)
__Logging = ll; // Voor de rest van dit bestand
@@ -149,9 +119,11 @@ ANONYMOUS_Allowed = 1;
{
if (params.status >= 200 && params.status < 300)
{
// Voorbeeld van wat je zou kunnen doen nadat in TOPdesk de melding is toegevoegd.
//
var sql = "UPDATE mld_opdr"
+ " SET mld_opdr_id = " + safe.quoted_sql(params.data.number)
+ " , mld_opdr_omschrijving = mld_opdr_opmerking || 'TOPdesk_id: '||" + safe.quoted_sql(params.data.number)
+ " , mld_opdr_omschrijving = mld_opdr_omschrijving || 'TOPdesk_id: '||" + safe.quoted_sql(params.data.number)
+ " WHERE mld_opdr_key = " + melding.opdracht.mld_opdr_key;
Oracle.Execute(sql);
}

96
APPL/EXP/topdesk.xsl.example Normal file
View File

@@ -0,0 +1,96 @@
<?xml version="1.0" encoding="ISO-8859-15"?>
<xsl:stylesheet version="1.0" xmlns:xsl="http://www.w3.org/1999/XSL/Transform">
<xsl:output method="xml" indent="yes"/>
<xsl:strip-space elements="*"/>
<xsl:template match="/">
<facilitor>
<xsl:copy>
<xsl:copy-of select="facilitor/header"/>
</xsl:copy>
<melding>
<mld_melding_key><xsl:value-of select="facilitor/opdracht/melding/key"/></mld_melding_key>
<opdracht>
<mld_opdr_key><xsl:value-of select="facilitor/opdracht/key"/></mld_opdr_key>
</opdracht>
</melding>
<topdesk>
<!-- De vaste waarden voor toegang tot Topdesk: -->
<xsl:variable name="topdesk_user"></xsl:variable>
<xsl:variable name="topdesk_key"></xsl:variable>
<xsl:variable name="topdesk_url"></xsl:variable>
<!-- de basisgegevens om een melding aan te kunnen maken in Topdesk: -->
<xsl:variable name="opdrachtomschrijving"></xsl:variable>
<xsl:variable name="soortmelding_id"></xsl:variable>
<xsl:variable name="categorie_id"></xsl:variable>
<xsl:variable name="subcategorie_id"></xsl:variable>
<!-- ******** -->
<xsl:variable name="v_methode">
<xsl:call-template name="get_methode">
<xsl:with-param name="opdracht" select="facilitor/opdracht"/>
</xsl:call-template>
</xsl:variable>
<xsl:variable name="v_actie">
<xsl:call-template name="get_actie">
<xsl:with-param name="opdracht" select="facilitor/opdracht"/>
</xsl:call-template>
</xsl:variable>
<info>
<api_user><xsl:value-of select="$topdesk_user"/></api_user>
<api_key><xsl:value-of select="$topdesk_key"/></api_key>
<base_url><xsl:value-of select="$topdesk_url"/></base_url>
<methode><xsl:value-of select="$v_methode"/></methode>
<actie><xsl:value-of select="$v_actie"/></actie>
</info>
<data>
<xsl:variable name="prefix" select="facilitor/opdracht/melding/discipline/srtdiscipline/prefix"/>
<xsl:variable name="mldkey" select="facilitor/opdracht/melding/key"/>
<xsl:variable name="volgnr" select="facilitor/opdracht/bedrijfopdr_volgnr"/>
<briefDescription>
<xsl:value-of select="facilitor/opdracht/melding/stdmelding/omschrijving"/>
</briefDescription>
<request><xsl:value-of select="$opdrachtomschrijving"/></request>
<caller>
<dynamicName><xsl:value-of select="$topdesk_user"/></dynamicName>
</caller>
<externalNumber>
<xsl:value-of select="concat($prefix,$mldkey,'/',$volgnr)"/>
</externalNumber>
<callType>
<id><xsl:value-of select="$soortmelding_id"/></id>
</callType>
<category>
<id><xsl:value-of select="$categorie_id"/></id>
</category>
<subcategory>
<id><xsl:value-of select="$subcategorie_id"/></id>
</subcategory>
</data>
</topdesk>
</facilitor>
</xsl:template>
<xsl:template name="get_methode">
<!-- Zoek de meest recente actie van de opdracht -->
<xsl:param name="p_opdracht"/>
<xsl:for-each select="facilitor/opdracht/tracking/track">
<xsl:sort select="datum/timestamp" order="descending" data-type="number"/>
<xsl:if test="position() = 1">
<xsl:choose>
<xsl:when test="code = 'ORDNEW'">POST</xsl:when>
<xsl:otherwise>GET</xsl:otherwise>
</xsl:choose>
</xsl:if>
</xsl:for-each>
</xsl:template>
<xsl:template name="get_actie">
<!-- Welke API-opdracht moet worden uitgevoerd -->
<xsl:param name="p_opdracht"/>
<xsl:text>incident</xsl:text>
</xsl:template>
</xsl:stylesheet>