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FCLT#84767 savepoint

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svn path=/Website/branches/v2024.3/; revision=67894
This commit is contained in:
Erik Groener
2025-02-06 14:52:10 +00:00
parent 4e5fcc0f79
commit e19ecee669
1 changed files with 196 additions and 88 deletions
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284
APPL/EXP/Zendesk.asp
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@@ -23,6 +23,9 @@ ANONYMOUS_Allowed = 1;
if (ll > 0)
__Logging = ll; // Voor de rest van dit bestand
var channel = getQParamSafe("channel", "");
var xkey = getQParamInt("xkey", -1);
function getRequestParams(p_method, p_action, params)
{
var errmsg = "";
@@ -38,7 +41,7 @@ ANONYMOUS_Allowed = 1;
// req_conn.actie wordt gewijzigd bij attachments als params.info.boundary bestaat.
switch (p_method)
{
case "GET": req_conn.ext_url = doel + (params.info.extern_id ? "/"+params.info.extern_id : "");
case "GET": req_conn.ext_url = doel + (params.info.externid ? "/"+params.info.externid : "");
req_conn.methode = "GET";
req_conn.actie = p_action;
req_conn.content = "application/json";
@@ -48,8 +51,8 @@ ANONYMOUS_Allowed = 1;
req_conn.actie = p_action;
req_conn.content = "application/json";
break;
case "PUT": missing_id = (params.info.extern_id ? false : true);
req_conn.ext_url = doel + "/" + params.info.extern_id;
case "PUT": missing_id = (params.info.externid ? false : true);
req_conn.ext_url = doel + "/" + params.info.externid;
req_conn.methode = "PUT";
req_conn.actie = p_action;
req_conn.content = "application/json";
@@ -107,7 +110,9 @@ ANONYMOUS_Allowed = 1;
}
else
{ // De tekst van de foutstatus.
request_result.errmsg = http_request.statusText;
var response_error = (http_request.responseText ? JSON.parse( http_request.responseText) : {});
request_result.errmsg = http_request.statusText
+ ": " + response_error.error.title + " (" + response_error.error.message + ")";
}
}
catch (e)
@@ -118,6 +123,64 @@ ANONYMOUS_Allowed = 1;
return request_result;
}
function call_zendesk(coupler, data_to_sent)
{
var bevinding = {};
if (coupler.info.method != 'NONE')
{
var conn_params = getRequestParams(coupler.info.method, coupler.info.action, coupler);
if (conn_params.success)
{
if (debug)
{
__Log({"conn_params": conn_params});
__Log({"doRequest": {"req_conn": conn_params.req_conn, "data_to_sent": data_to_sent}});
bevinding = { result: { success: true
, status: 200
, message: ""
}
, data: {ticket: {custom_fields: {}, fields: {}, audit: {}}}
}
}
else
{
var conn_result = doRequest(conn_params.req_conn, data_to_sent);
if (conn_result.success)
{
bevinding = { result: { success: true
, status: conn_result.status
, message: conn_result.errmsg
}
, data: conn_result.data
};
}
else
{ // Een foutmelding van request of een algemene fout.
bevinding = { result: { success: false
, status: conn_result.status
, message: conn_result.errmsg
}};
}
}
}
else
{ // Er is iets fout gegaan met het maken van de request parameters.
bevinding = { result: { success: false
, status: 601
, message: conn_params.errmsg
}};
}
}
else
{
bevinding = { result: { success: true
, status: 200
, message: "er hoeft geen bericht verstuurd te worden"
}};
}
return bevinding;
}
function encryptAuth(api_user, api_key)
{
var oCrypto = new ActiveXObject("SLNKDWF.Crypto");
@@ -125,9 +188,15 @@ ANONYMOUS_Allowed = 1;
return encoded;
}
function cloneObject(obj)
{
var cloned_obj = JSON.parse(JSON.stringify(obj));
return cloned_obj;
}
function load_headerdata()
{
__Log("load_headerdata");
__Log("load_headerdata");
// Lees de xml-data uit de html-header.
var xmlReq = Server.CreateObject("MSXML2.DOMDocument.6.0");
xmlReq.load(Request);
@@ -138,7 +207,7 @@ __Log("load_headerdata");
function test_loader()
{
__Log("TEST_LOADER");
__Log("TEST_LOADER");
function loadMSXML(x)
{
var fso = new ActiveXObject("Scripting.FileSystemObject");
@@ -166,7 +235,7 @@ __Log("TEST_LOADER");
var custpath = "../../CUST/WELK";
var loader = { success: false
, status: -1
, xml: { file: Server.MapPath(custpath + "/xsl/" + "puo_20250121-160652_00_make_xml.xml") }
, xml: { file: Server.MapPath(custpath + "/xsl/" + "puo_20250205-163742_00_make_xml.xml") }
, xsl: { file: Server.MapPath(custpath + "/xsl/" + "zendesk.xsl") }
};
loader.xml = loadMSXML(loader.xml);
@@ -200,10 +269,27 @@ __Log("TEST_LOADER");
result.data = obj;
}
}
__Log(result);
//__Log(result);
return result.data.facilitor;
}
function getTypeOf(value)
{
if (typeof value === "string" || value instanceof String) return "isString";
if (typeof value === "number" && isFinite(value)) return "isNumber";
if (typeof value === "boolean") return "isBoolean";
if (typeof value === "symbol") return "isSymbol";
if (typeof value === "undefined") return "isUndefined";
if (typeof value === "function") return "isFunction";
if (value === null) return "isNull";
if (value && typeof value === "object" && value.constructor === Array) return "isArray";
if (value && typeof value === "object" && value.constructor === Object) return "isObject";
if (value && typeof value === "object" && value.constructor === RegExp) return "isRegExp";
if (value instanceof Error && typeof value.message !== "undefined") return "isError";
if (value instanceof Date) return "isDate";
return "isUnknown";
}
function fieldlist_to_array(p_fieldlist)
{
var v_field_arr = [];
@@ -215,34 +301,76 @@ __Log("TEST_LOADER");
return v_field_arr;
}
// *************************************************************************
// *************************************************************************
var test_xml_only = true;
__Log("*> ZENdesk.api");
var bevinding = {};
if (test_xml_only)
function getTicket(p_data)
{
var facilitor = test_loader();
var v_data = {};
v_data.ticket = cloneObject(p_data.opdracht);
// custom_fields moet een array worden.
facilitor.zendesk.data.ticket.custom_fields = fieldlist_to_array(facilitor.zendesk.data.ticket.custom_fields);
__Log(facilitor);
__Log("*< ZENdesk.api");
Response.Write(JSON.stringify(bevinding));
Response.End;
}
else
{
var facilitor = load_headerdata();
// custom_fields moet een array worden.
facilitor.zendesk.data.ticket.custom_fields = fieldlist_to_array(facilitor.zendesk.data.ticket.custom_fields);
__Log(facilitor);
v_data.ticket.custom_fields = fieldlist_to_array(v_data.ticket.custom_fields);
return v_data;
}
function getTicketComment(p_data, p_key, p_request)
{
var v_notities = cloneObject(p_data.notities);
var user_request = cloneObject(p_request);
user_request.info = { method: "POST"
, action: "upsert_user"
};
if (getTypeOf(v_notities) != "isArray")
v_notities = [v_notities];
var v_notitie = { result: { success: false
, status: 610
, message: "No comment found"
}
};
for (var i=0; i<v_notities.length; i++)
{
if (v_notities[i].key == p_key)
{
v_notitie.ticket = v_notities[i];
if (getTypeOf(v_notitie.ticket.comment.author_id.lookup.user.email) != "isString")
{ // Verwijderen email als deze leeg is.
delete v_notitie.ticket.comment.author_id.lookup.user.email;
}
delete v_notitie.ticket.key; // Deze heb je alleen nodig voor het vinden van de juiste notitie. Mag nu weg.
// user gegevens vervangen door user-id van Zendesk.
var user_data_to_sent = v_notitie.ticket.comment.author_id.lookup;
var user_result = call_zendesk(user_request, user_data_to_sent);
v_notitie.result = user_result.result;
if (user_result.result.success)
{ // De notitie kan nu verstuurd worden.
v_notitie.ticket.comment.author_id = user_result.data.user.id;
}
}
}
return v_notitie;
}
function update_mldopdr(methode, actie, ticket)
{
if (methode == "POST" && actie)
{
var sql = "UPDATE mld_opdr"
+ " SET mld_opdr_externnr = " + ticket.id
+ " WHERE mld_opdr_key = " + ticket.external_id;
Oracle.Execute(sql);
}
}
// *************************************************************************
// *************************************************************************
__Log("*> ZENdesk.api channel="+channel+" xkey="+xkey);
var actions = { "ticket": "/api/v2/tickets"
, "request": "/api/v2/requests"
, "brand": "/api/v2/brands"
, "organization": "/api/v2/organizations"
, "group": "/api/v2/groups"
, "group": "/api/v2/groups"
, "upsert_user": "/api/v2/users/create_or_update"
// nieuwe ticket versturen
// POST /api/v2/tickets.json
// met data: {"ticket": {"subject": "My printer is on fire!", "comment": { "body": "The smoke is very colorful." }}}
//
// notities worden aan een ticket toegevoegd als comments in het ticket:
// PUT /api/v2/tickets/{id}.json
// met data: {"ticket": {"comment": {"body": "de notitie tekst", "author_id": 12345678}}}
@@ -251,71 +379,51 @@ var test_xml_only = true;
// POST /api/v2/uploads?filename=<bestandsnaam>&token=<optional_token>
}
var debug = false;
var facilitor = (debug ? test_loader() : load_headerdata());
__Log(facilitor);
var bevinding = {};
if (facilitor && facilitor.zendesk)
{
var coupler = facilitor.zendesk || {};
coupler.api_auth = encryptAuth(coupler.api_user, coupler.api_key);
coupler.actions = actions;
var v_data = facilitor.zendesk.data;
var v_request = facilitor.zendesk.request;
v_request.api_auth = encryptAuth(v_request.api_user, v_request.api_key);
v_request.actions = actions;
//
// Zoek eventueel eerst de benodigde id's op
//
// Deze log staat als commentaar omdat in deze JSON ook de base64 coded bijlage zit. Dat levert te veel logging op.
//__Log(coupler);
// We gaan alleen een bericht versturen als we een geldige methode hebben. We gebruiken de methode NONE om
// aan te geven dat dit bericht niet verstuurd hoeft te worden. Dit is de mogelijkheid om
// in de stylesheet aan te geven dat je geen bericht wilt versturen op deze notificatie.
if (coupler.info.method != 'NONE')
switch (channel)
{
var conn_params = getRequestParams(coupler.info.method, coupler.info.action, coupler);
if (conn_params.success)
{
__Log(conn_params.req_conn.methode + ": " + conn_params.req_conn.baseurl + conn_params.req_conn.ext_url);
__Log( {"conn_params": conn_params});
var conn_result = doRequest(conn_params.req_conn, coupler.data);
if (conn_result.success)
{
delete conn_result.data.ticket.custom_fields; // bevat alleen lege velden
delete conn_result.data.ticket.fields; // bevat alleen lege velden
delete conn_result.data.audit; // nu niet nodig maar bevat misschien wel nuttige informatie
bevinding = { result: { success: true
, status: conn_result.status
, message: conn_result.errmsg
}
, ticket: conn_result
, attach: ""
};
if (conn_params.req_conn.methode == "POST" && conn_params.req_conn.actie)
{
var sql = "UPDATE mld_opdr"
+ " SET mld_opdr_externnr = " + conn_result.data.ticket.id
+ " WHERE mld_opdr_key = " + conn_result.data.ticket.external_id;
Oracle.Execute(sql);
}
}
else
{ // Een foutmelding van request of een algemene fout.
bevinding = { result: { success: false
, status: conn_result.status
, message: conn_result.errmsg
}};
}
}
else
{ // Er is iets fout gegaan met het maken van de request parameters.
bevinding = { result: { success: false
, status: 601
, message: conn_params.errmsg
}};
}
}
else
{
bevinding = { result: { success: true
, status: 200
, message: "er hoeft geen bericht verstuurd te worden"
}};
case "ORD": var data_to_sent = getTicket(v_data);
bevinding = call_zendesk(v_request, data_to_sent);
if (bevinding.result.success)
{
var data_received = bevinding.data;
delete data_received.ticket.custom_fields; // bevat alleen lege velden
delete data_received.ticket.fields; // bevat alleen lege velden
delete data_received.audit; // nu niet nodig maar bevat misschien wel nuttige informatie
delete bevinding.data;
bevinding.ticket = data_received.ticket;
}
bevinding.attach = "";
update_mldopdr(v_request.info.method, v_request.info.action, bevinding.ticket);
break;
case "NOT": var bevinding = getTicketComment(v_data, xkey, v_request);
if (bevinding.result.success)
{
var data_to_sent = bevinding.ticket;
bevinding = call_zendesk(v_request, data_to_sent);
if (bevinding.result.success)
{
var data_received = bevinding.data;
delete data_received.ticket.custom_fields; // bevat alleen lege velden
delete data_received.ticket.fields; // bevat alleen lege velden
delete bevinding.data;
bevinding.comment = data_received.ticket;
}
bevinding.attach = "**"
}
break;
}
}
else